Mainstream Genomics' Notice of Privacy Practices

Mainstream Genomics

1784 Parrott Dr
San Mateo, CA 94402
Privacy Officer 650-539-8842

Effective date: 4/30/2019



This is a summary of how we may use and disclose your protected health information and your rights and choices when it comes to your information. We will explain these in more detail on the following pages.

Our Uses and Disclosures
We may use and disclose your information as we: 

  • Treat you. 

  • Bill for services. 

  • Run our organization. 

  • Do research. 

  • Comply with the law. 

  • Work with a medical examiner or funeral director. 

  • Address workers' compensation, law enforcement, or other government requests. 

  • Respond to lawsuits and legal actions. 


Your Choices
You have some choices about how we use and share information as we: 

  • Communicate with you. 

  • Tell family and friends about your condition. 

  • Provide disaster relief. 

  • Market our services.

  • Raise funds. 


Your Rights
You have the right to: 

  • Get a copy of your paper or electronic protected health information. 

  • Correct your protected health information. 

  • Ask us to limit the information we share, in some cases. 

  • Get a list of those with whom we've shared your information. 

  • Request confidential communication. 

  • Get a copy of this. 

  • Choose someone to act for you. 

  • File a complaint if you believe we have violated your privacy rights.




Mainstream Genomics (We) respects your privacy. We are also legally required to maintain the privacy of your protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). 

As part of our commitment and legal compliance, we are providing you with this Notice Of Privacy Practices. This Notice describes: 

  • Our legal duties and regarding your PHI, including our duty to notify you following a data breach of your unsecured PHI. 

  • Our permitted uses and disclosures of your PHI. 

  • Your rights regarding your PHI. 


If you have any questions about this Notice, please contact Mainstream Genomics Privacy Officer at 650-539-8842 or

PHI Defined
Your PHI: 

  • Is health information about you: 

    • from which someone may identify you; and 

    • which we keep or transmit in electronic, oral, or written form. 

  • Includes information such as your: 

    • name; 

    • contact information;

    • past, present, or future physical or mental health or medical conditions; 

    • payment for health care products or services; or 

    • prescriptions. 



We create a record of the care and health services you receive, to provide your care, and to comply with certain legal requirements. This Notice applies to all the PHI that we generate.
We follow and our employees and other workforce members follow the duties and that this Notice describes and any changes once they take effect.

Changes to this Notice

We can change the terms of this Notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.


Data Breach Notification

We will promptly notify you and/or your physician (depending on whether you provided us with your contact information) if a data breach occurs that may have compromised the privacy or security of your PHI. We will notify you within the legally required time frame/no later than 60 days after we discover the breach. Most of the time, we will notify your doctor in writing, by first-class mail, or we may email your physician and you if you have provided us with your current email address and you have previously agreed to receive such notices electronically. In certain limited circumstances when we have insufficient or out-of-date contact information, we may provide notice in a legally acceptable alternative form.


Uses and Disclosures of Your PHI

The law permits or requires us to use or disclose your PHI for various reasons, which we explain in this Notice. We have included some illustrative examples, but we have not listed every permissible use or disclosure. When using or disclosing PHI or requesting your PHI from another source, we will make reasonable efforts to limit our use, disclosure, or request about your PHI to the minimum we need to accomplish our intended purpose. 

Uses and Disclosures for Treatment, Payment, or Health Care Operations 

  • Treatment. We may use or disclose your PHI and share it with other professionals who are treating you, including your physician and other healthcare personnel involved in your care through your physician’s practice. For example, we might disclose information about your overall health condition with your physician or a genetic counselor working with your physician who are treating you for a specific injury or condition. 

  • Payment. We may use and disclose your PHI to bill and get payment from health plans or others. For example, we share your PHI with your health insurance plan so it will pay for the services you receive. 

  • Health Care Operations. We may use and disclose your PHI to run our practice and improve your care. For example, we may use your PHI to manage the services you receive or to monitor the quality of our health care services. 


Other Uses and Disclosures

We may share your information in other ways, usually for public health or research purposes or to contribute to the public good. For more information on permitted uses and disclosures, see consumers/index.html. For example, these other uses and disclosures may involve: 

•    Our Business Associates. We may use and disclose your PHI to certain outside persons or entities that perform certain services on our behalf, such as auditing, legal, or transcription (Business Associates). The law requires our business associates and their subcontractors to protect your PHI in the same way we do. We also contractually require these parties to use and disclose your PHI only as permitted and to appropriately safeguard your PHI.


You can review our Business Associates’ privacy policies here:

SurveyMonkey Security Statement

SurveyMonkey Privacy Policy

SurveyMonkey HIPAA Compliance

Stripe Privacy Policy

Google Security Whitepaper

Google Infrastructure Security Design Overview

HIPAA Compliance with G Suite  

  • Legal Compliance. For example, we will share your PHI if the Department of Health and Human Services requires it when investigating our compliance with privacy laws. 

  • Public Health and Safety Activities. For example, we may share your PHI to: 

    • report injuries, births, and deaths; 

    • prevent disease;

    • report adverse reactions to medications or medical device product defects; 

    • report suspected child neglect or abuse or domestic violence; or 

    • avert a serious threat to public health or safety. 

  • Responding to Legal Actions. For example, we may share your PHI to respond to: 

    • a court or administrative order or subpoena; 

    • discovery request; or 

    • other lawful process. 

  • Research. For example, we may share your PHI for certain types of health research that do not require your authorization, such as using de-identified data or if an institutional review board (IRB) has waived the written authorization requirement because the disclosure only involves minimal privacy risks. 

  • Medical Examiners or Funeral Directors. For example, we may share PHI with coroners, medical examiners, or funeral directors when an individual dies. 

  • Workers' Compensation, Law Enforcement, or Other Government Requests. For example, we may use and disclose your PHI for: 

    • workers' compensation claims; 

    • health oversight activities by federal or state agencies; 

    • law enforcement purposes or with a law enforcement official; or 

    • specialized government functions, such as military and veterans' activities, national security and intelligence, presidential protective services, or medical suitability. 


Your Choices 

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, please contact us and we will make reasonable efforts to follow your instructions. 

You have both the right and choice to tell us whether to: 

  • Share information, such as your PHI, general condition, or location, with your family, close friends, or others involved in your care. 

  • Share information in a disaster relief situation, such as to a relief organization to assist with locating or notifying your family, close friends, or others involved in your care. 

We may share your information if we believe it is in your best interest, according to our best judgment, and: 

  • If you are unable to tell us your preference, for example, if you are unconscious. 

  • When needed to lessen a serious and imminent threat to health or safety. 


Uses and Disclosures that Require Authorization

In these cases we will only share your information if you give us written permission: 

  • Marketing our services. 

  • Selling or otherwise receiving compensation for disclosing your PHI. 

  • Other uses and disclosures not described in this Notice.

You may revoke your authorization at any time, but it will not affect information that we already used and disclosed. 


Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you. 

  •  Inspect and Obtain a Copy of Your PHI. You have the right to see or obtain an electronic or paper copy of the PHI that we maintain about you (right to request access). Alternatively, you may request a summary of your PHI or an explanation of your PHI. Some clarifications about your access rights: 

    • we may require you to make access requests in writing or by submitting an electronically signed form; 

    • we may charge a reasonable, cost-based fee for the costs of copying, mailing, or other supplies associated with your request. 

    • you may request that we provide a copy of your PHI to a family member, another person, or a designated entity. We require that you submit these requests in writing with your signature, and/or submit an electronically signed form, and clearly identify the designated person and where to send the PHI/; 

    • if you request a copy of your PHI, we will generally decide to provide or deny access within 30 days, however, if we cannot act within 30 days, we will give you a reason for the delay in writing and when you can expect us to act on your request; and

    • we may deny your request for access in certain limited circumstances, however, if we deny your access request, we will provide a written denial with the basis for our decision and explain your rights to appeal or file a complaint. 

  • Make Amendments. You may ask us to correct or amend PHI that we maintain about you that you think is incorrect or inaccurate. For these requests: 

    • We may require you to submit requests in writing or electronically, specify the inaccurate or incorrect PHI, and provide a reason that supports your request; 

    • we will generally decide to grant or deny your request within 60 days. If we cannot act within 60 days, we will give you a reason for the delay in writing and include when you can expect us to complete our decision, which will be no longer than an additional 30 days. We will only ask for an extension once in response to a request; 

    • we may deny your request for an amendment if you ask us to amend PHI that is not part of our record, that we did not create, that is not part of a designated record set, or that is accurate and complete; and 

    • if we deny your request, we will tell you why in writing. You will have the right to submit a written statement disagreeing with the denial and, if you opt not to submit this statement, you may request that we provide your original request for amendment and the denial with any future disclosures of PHI subject to the amendment. 

  • Request Additional Restrictions. You have the right to ask us to limit what we use or share about your PHI (right to request restrictions). You can contact us and request us not to use or share certain PHI for treatment, payment, or operations or with certain persons involved in your care. We may require that you submit this request in writing. For these requests: 

    • we are not required to agree; 

    • we may say "no" if it would affect your care; and 

    • we will agree not to disclose information to a health plan for purposes of payment or health care operations if the requested restriction concerns a health care item or service for which you or another person, other than the health plan, paid in full out-of-pocket, if it is not otherwise required by law. 

  • Request an Accounting of Disclosures. You have the right to request an accounting of certain PHI disclosures that we have made. For these requests: 

    • we will respond no later than 60 days after receiving the request. We may ask for an additional 30 days during this 60-day period, but if we do, we will only do it once, provide a written statement of why, and indicate the date by which we intend to send the response; 

    • we will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make); and 

    • we'll provide one accounting a year for free, but will charge a reasonable, cost-based fee if you ask for another one within 12 months. We will notify you about the costs in advance and you may choose to withdraw or modify your request at that time. 

  • Choose Someone to Act for You. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your PHI. We will confirm the person has this authority and can act for you before we take any action.

  • Request Confidential Communications. You have the right to request that we communicate with you about health matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or at a specific address. For these requests: 

    • we will not ask for the reason; 

    • you must specify how or where you wish to be contacted; and 

    • we will accommodate reasonable requests. 

  • Make Complaints. You have the right to complain if you feel we have violated your rights. We will not retaliate against you for filing a complaint. You may either file a complaint: 

    • directly with us by contacting our Privacy Officer. All complaints must be submitted in writing; or 

    • with the Office for Civil Rights at the U.S. Department of Health and Human Services. Send a letter to 200 Independence Avenue, S.W., Washington, DC 20201; call 1-800-368-1019; or visit